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There are only a few possible reasons your service could be down or not letting you log in.

Please check them all

Refreshing Channels and EPG
The first thing to always try is the "Refresh Channels, Movie and series" option in the 3 dot menu in the top right hand corner of the category page. You can also update and repair the EPG here by selecting "Refresh TV Guide" We update, repair, or add new content most days. Until you select these option you won't see any changes we have made.
Tip: Refresh daily

Does the device have a working internet connection?
If you are seeing "Network error" or "Error Code : on Failure" test the connection by going to the web browser or any internet based app on the device. If you don't check the Ethernet cable is connected or the WiFi is connected. Try resetting the router and device. 

Is your VPN working?
Most issues come from your internet provider is blocking you from using IPTV. Everyone in the UK and US will definitely need a good VPN. 
Please setup and connect your VPN to your nearest DMCA ignored country.

Hong Kong

Please note just because it says connected does not mean it's actually working. It can be hard to tell so you will need to test it. Visit websites such as WhatIsMyIP or IPLocation to see your original IP address. After connecting to a VPN, revisit the IP address checking website to recheck your IP address. The VPN works if the displayed IP address differs from your original IP address.

Username and Password
The most likely reason it won't let you login, if your VPN is working, is you entered the details incorrectly.
If you see the error "Invalid/expired details " then have either typed them incorrectly, the VPN doesn't work, or it's expirted.
Please be careful with capital i's and lower case L's, in a lot of fonts they look the same, capital O's and the zero can look slimier, and Upper case and lower case K's.
All test and subs work 100% of the time and the login details have been copied and pasted direct from the server so they are not wrong. Please do not email saying the detail don't work they do.

Subscription Expiry
Has you subscription expired. Please check back in your email for the date you was sent the subscription and how long you paid for. If this was a test it expired 24 hours from when you was emailed it. If it has expired and you wish to continue please purchase a package from this website, or another free test.

Check your login details

Click here to request we check your login details 

Playback Error
If you are seeing "Playback error" then you may have also lost internet.
This can also be that the channel isn't live at present. Live events channels etc are only active when the event is being aired.
It may also be that the channel is down.
To report a channel that is down, or has any problem at all, please click here!

Correct App
You maybe on an old app, we have to chance these sometimes as the also get blocked, especially with logging in again with an expired then renewed subscription. Will will keep you informed of new apps in the telegram group.
The Server is Down
The server has had to be rebooted. Unfortunately this is a computer and occasionally it will need rebooting.
Estimated down time 10 mins. This will be posted in the telegram group when it's happening.

Having buffering issues?
This video walks you through a few things and settings you can try. The main reasons are you need to clear the cache from each app in Settings/Apps, or/and your router or/and device needs resetting, just pull the power for 30 secs.
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